Missing Hair

I'm gonna have to file a police report... My hair is missing. I went for a trim and something happened. There isn't much hair left. No don't freak out.. It's not all short and spiked or something like that. But it's just long enough to get in a ponytail. It's kinda like a bob... Don't know what that is about. The color is fantastic but I need some more layers or something. It's to bobbish for me. Makes my face look way big. So I'm gonna call tomorrow and see about getting some layers chopped in there to soften it up a bit. That's the plan.

Jessie